Let’s connect to the other part of the world!

 Hello Everyone, I would like to share one of my wonderful experiences I used to look forward to have every morning and it was to connect with different nationalities of people round the globe. It could not have been better to be at one place and get connected with people of different culture, background and nationality and different personalities, unique in its way. It was always exciting to connect, learn and broaden your knowledge with life experiences tourists shared. It was a kind of feeling to be linked for a moment with their memories somewhere in a different world.

This was also the time to show your confidence and communication skills with an international perspective. Managers are always around, observing if everything is going on smoothly. Conversations varied from individual to individual. I got the chance to share the Mauritian history and also answer their questions related to Mauritius and also advise them places of interest according to their preferences and hobbies.

While having quick chat with hotel guests, some of them also want to be listened as they share their life experiences and about the place they originate from. I would also seize an opportunity to ask them feedback about their stay and the services.  It was always nice to hear words like “keep it up, your hotel staff is going a great job” or | "their holidays could not have been better than that, its heaven here”.  Feedback noted are used to further improve the hotel service and preferences specified by guests are noted in their files to better personalize their stay among us at Paradise Cove. 

There are certain guests who are hesitant to open up during check – in procedures. It is the staff’s duty to communicate with them at their convenience to ask them if they are satisfied with the food and if they prefer to have any alternatives. One of our Basic attitudes of the Attitude Group followed by the hotel says that “Whenever a guest has a problem or needs something special, we break away from our regular duties to address and resolve this issue as a priority. Therefore, negative feedback from our guests must be turned into a positive action. Whoever receives the complaint will be responsible to do the needful on the spot in order to meet the guests’ total satisfaction.” A meeting is fixed with the Chef and the guests to further personalize any menu he or she has been unhappy about to achieve our guests satisfaction.

At the entrance of Paradise Cove Boutique Hotel

At the reception Desk of Paradise Cove Boutique Hotel

PR internship has been a life changing experience for me as it has introduced me the professional world. It has been wonderful for me as a trainee where you get a platform to put into practice whatever you have learnt during three years of study. I also got to discover myself and learn about my capabilities of performing in a real workplace and also be guided by managers to further improve my skills.

By Tina Devi Halkhoree

Curtin Student - Charles Telfair Institute Campus, Mauritius

I.D. Number:17480767