The experience continues..!

Hello all,

So here I am again with my second blog post to share my experience that I have acquired up to now at DHL Global Forwarding.  Being a PR Intern has been really enriching until now.
I am now acquainted to everyone and the manager allows me to do much of the workload on my own following my one week training.  I am now able to communicate effectively with clients and deal with their issues with the help of my sales executive.  I have learned that being in the public relations domain is a really delicate job as you are responsible for a good projection of the company's image in the eyes of clients.
One unsatisfied customer can create a whole chain of unsatisfied customers in turn if they are not taken good care of or no remedy to their problem has been found.  It is therefore of foremost importance to take into account the needs and wants of every specific client so that they project a good image of the company to other people thereby creating market (refer to other clients).
My first two weeks has really helped me in understanding the public relations aspect of a company and how it acts as the backbone of the organisation.  I learned and still learning a lot about the whole area of PR in an organisation
For DHL, its main stakeholders does not only involve its clients but also the airline and sea freight companies, the government which implies the MRA (Mauritius Revenue Authority), amongst others.  It is wise to maintain a good relationship with all of the stakeholders to ensure no mishaps in business activities.
I am glad to be part of the big DHL family and my experience just gets better day to day.

So here it is about my experience in the real job market and I am really delighted to be able to intern at DHL as a Curtin Student.  I am looking forward to reading to your blogs as well.  Good luck with the ongoing experience and hope it will be of great help in your future.

Week One - Completed and Successful!

Hello all,

This is my first blog and its with great pleasure that I am sharing my experience to you all.  I am currently undertaking my internship at DHL Global Forwarding which is located near the airport.
DHL Global Forwarding is an international freight organisation mainly dealing in imports and exports of goods.  It is listed as being the first in airline freight services and second in sea freight on a global level.  It operates in almost every country of the world.  The office in which I have been posted consists of an import, export, clearing and communications department.  Prior to joining DHL, I had a few objectives to achieve which were mainly;

(i)   being exposed to the job market
(ii)  gain work experience
(iii) to work in teams and collaborate with colleagues
(iv) to boost my self-confidence and enhance skills.

For the few days I have joined the organisation, I got acquainted to all the staff members.  My first week was really enriching.  I learned about the tasks carried out by the different departments.  I have been posted in the public relations and sales department which is relevant to my internship.

The sales manager explained numerous strategies and tactics which are adopted at the level of DHL to deal with customers and other stakeholders.  Its main stakeholders are its clients followed by airlines and customs to mention a few.

The main communications team of DHL is located in South Africa.  They are in charge to develop the advertising campaigns which are then sent out to other affiliated countries.  The specialised and dedicated team in mostly involved in designing pamphlets, calenders, and other advertising campaigns to be set up on billboards.

In Mauritius, the communications team is adapted to the Mauritian market.  They mainly conduct promotional campaigns on billboard and newspapers which are most effective to the local market.  There is a communications lead in every country to make sure that the job is being done effectively.

My first week has been really enriching and I am looking forward to know more about the organisation and the industry as well.  I shall be sharing my experience in my workplace to you all on this platform and I am keen to know about my other friends' experiences as well.  Until then, I wish you all good luck for you internship and happy blogging.