Summary

It has been a great time during my working days at LAnd Tribunal. Even though there was not that much happening or taking place i managed to get hands on something at the workplace. as i was at the fore front desk (helpdesk) i came into contact with many clients who came to our organisation. This helped me to be able to learn how to handle different clients.

I was basically responsible for customer care, i even helped in conducting of the customer satisfaction survey which was to determine the satisfaction level of customers in regards to the services they get from our organisations. Not only was i confined to the office, once in a while i went to other organisations such as schools to disseminate information on what Land Tribunal deals with and the services they provide.

During my stay at Land Tribunal i managed to make an observation on one major issue. It is dissapointing to see how at times the managment can take for granted or undermine the role of Public Relation. Sometimes the managment will just do things without notifying the Public Relations Unit. To me PR is part of the management and whatever happens or take place in an organisation especially involving things such as events the PR people should know. It is like this is not clear to the management. It is not good to hear from other people of things that you should be the one spearheading.

Other than that I hope that from my recommendations the managment will change its operations to acknowledge the Public Relations Unit for better results in future. Pubilc Relations is very essential in the day to day running of each and every organisation therefore all companies and organisations should have it.

MANAGEMENT MEETING

Like I said in the first posting, it is now clear that I will be mainly dealing with customer service. It means I will be responsible to clients coming to Land Tribunal making sure they are happy with the services they get at all times throughout my stay here. With PR being part of the management only a few weeks into my internship program I already found myself before the management in a meeting.

The meeting was in line with Land Tribunal’s mission statement which is to prompt adjudication of land disputes to the customer satisfaction. It was all about evaluating the performance of the staff in relation to customer service. The other issue was to discuss how the staff can improve their performance also in relation to customer service.

This meeting showed me that indeed PR is a tough job to do, whatever the management needs to do we need to know and advice them on the way forward, that is how tough it is. When your job is to make people happy you do have a tough time because they are all different and they need different approaches or treatment. I hope that being in customer service will help me witness all circumstances coming with working with clients and I would be able to learn how to handle them in the future.