Everyone knows that the customer is always right but good customer service is more than that. In order to keep clients around for a while an organization should learn to be ultra responsive. When you get a message from a client, get back to them as soon as possible. Even if you can’t respond in detail or won’t be starting on the work immediately, let them know you have the information so they aren’t left hanging.
During my internship period i learnt that even though one does not have full details about something the organization still has to get back to the client.
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