As I was assigned to be an Event and
Function Supervisor, I need to deal with directing staff about things that need
to accomplish before, during and after an event or function. Achieving those
things requires good communication and relationship with your staff.
Communication is vey important in running
an event and function. It provides and disseminate required information needed.
This information pass through different people that involves to making things
happens. Specification will be provided by clienteles to Marketing Department
and liaise with the operations. Frontline staff are the deal maker or breaker
so we need to make sure that information are provided and also confirm staff
understanding (briefing process). Communication required monitoring to make
sure that messages are understood and applied. Feedback as a tool in making
sure that goals and objectives are met and utilise it for reflection to
improvement performance.
Good workplace relationship with your
colleague contributes productivity. This build a sense of team that have a
common goal and objective. To achieve this, we need to make sure that we
respect each other differences and create team values. As the supervisor, I
need to maintain that harmony and understanding.
Combination of good communication and good
workplace relationship create a positive atmosphere that help us in achieving
our goals and objectives. I personally believed and experienced it how it
contributes to maximisation of staff performance.
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