Like I said in the first posting, it is now clear that I will be mainly dealing with customer service. It means I will be responsible to clients coming to Land Tribunal making sure they are happy with the services they get at all times throughout my stay here. With PR being part of the management only a few weeks into my internship program I already found myself before the management in a meeting.
The meeting was in line with Land Tribunal’s mission statement which is to prompt adjudication of land disputes to the customer satisfaction. It was all about evaluating the performance of the staff in relation to customer service. The other issue was to discuss how the staff can improve their performance also in relation to customer service.
This meeting showed me that indeed PR is a tough job to do, whatever the management needs to do we need to know and advice them on the way forward, that is how tough it is. When your job is to make people happy you do have a tough time because they are all different and they need different approaches or treatment. I hope that being in customer service will help me witness all circumstances coming with working with clients and I would be able to learn how to handle them in the future.
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