Hello soon-to-be PR practitioners!
As an intern in STIDC, I have learned that not everyday is a busy day. Usually, after I am done with doing media clippings, I only answer calls or help the others doing photocopy and filing. However, the third week of my internship have been a very busy week. We have an event coming, which is the "Annual Donation from STIDC's Subsidiaries".
I was assigned to prepare a draft invitation for the Board of Management. I had to make few corrections before I could produce the perfect invitation. Then, I was asked to fax all the invitations and make follow up calls to confirm their attendance. This is where I learned about telephone ethics. I was taught by my colleagues that I must identify myself at the beginning of all calls. Secondly, I have to be sensitive to the tone of my voice because it conveys authority and confidence. Lastly, I have to think through exactly what I plan to say before I place a call.
After all the confirmation is done, I was assigned to print put the guest list and the VIP list to paste on the chairs in the Seminar Hall. It is my task to ensure that the hall is ready for the event. I was also asked to cut out all the envelopes for the donation and make sure that all the envelopes are paste properly with the label of the receivers. I had to carry around scissors and glu wherever I go.
I highly hope that the event will run smoothly.
Best Regards,
Nadea Melissa
7D8B6011/14914247
Curtin Sarawak.
2 comments:
Hey Nadea.
I had a very similar experience with telephone etiquette. As an intern you end up doing a lot of mundane tasks and for me this was also making and taking calls.
At first I was scared to even pick up the phone but once you make these calls every day it gets heaps easier. The process becomes natural and you can almost do it without having to think about it.
Luckily I didn't have to deal with any difficult calls, I was mostly calling around to confirm things with clients so everyone I spoke to was very helpful. I did spend a couple of days answering the office phone and I was pretty nervous having to transfer calls through to the senior staff but managed to survive.
Telephone manner is certainly a huge factor in the success of these calls, if you explain yourself clearly and stay polite you can usually get what you want. As communications students you'd think everyone would know what to do but sometimes we need to learn to sell ourselves (which can be much harder over the phone).
Thanks for sharing your experience, hope the upcoming event goes to plan.
Cheers,
Richard.
Hello Nadea,
I never had the opportunity to deal with phone calls yet through out my internship. It is good that you learned the proper way of answering calls. Telephone ethic is important as it makes the phone call to the other party sound more natural and friendly.
Thanks for sharing your experience. Good Luck!
Regards,
Michelle Shak
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