It has been a great time during my working days at LAnd Tribunal. Even though there was not that much happening or taking place i managed to get hands on something at the workplace. as i was at the fore front desk (helpdesk) i came into contact with many clients who came to our organisation. This helped me to be able to learn how to handle different clients.
I was basically responsible for customer care, i even helped in conducting of the customer satisfaction survey which was to determine the satisfaction level of customers in regards to the services they get from our organisations. Not only was i confined to the office, once in a while i went to other organisations such as schools to disseminate information on what Land Tribunal deals with and the services they provide.
During my stay at Land Tribunal i managed to make an observation on one major issue. It is dissapointing to see how at times the managment can take for granted or undermine the role of Public Relation. Sometimes the managment will just do things without notifying the Public Relations Unit. To me PR is part of the management and whatever happens or take place in an organisation especially involving things such as events the PR people should know. It is like this is not clear to the management. It is not good to hear from other people of things that you should be the one spearheading.
Other than that I hope that from my recommendations the managment will change its operations to acknowledge the Public Relations Unit for better results in future. Pubilc Relations is very essential in the day to day running of each and every organisation therefore all companies and organisations should have it.
1 comment:
Since I was interned in 4thirteen media, its been my great moment and experience, I learnt many things. It was not only about the work but even in life general.Being used to work everyday going to work is great experience; knowing that it is my responsibility to go. Again I will say I learnt to be patient, the fact that I was working with different people who some of them I even racism, made me to be patient. There were time I used to be upset with the way they were treating me but well as time goes on I was now used to them. For example there was a time where were distributing cards from our company for one of our client,I was with my colleague, we are all foreigners,, and the fact that we were Africans, it was not easy for us.when we try to talk to the people to give them cards, they used to think that we are cheating them, I will feel embarrassed but at the end of it, I had no option but to do, it is my job.
In terms of work, I will say the working environment was good. I didn't have any problem with my boss. Commenting generally on the company I will say the company is an established company that can expand to reach market though there are certain aspects that the company has to improve. I think the company needs to increase the number of the staff, in order to be productive. Due to the lack of staff the work used to be more especially during the time of events.
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