Saturday, September 22, 2012

Confessions of a PR Intern: Just Getting Started!


Hi everyone,

I hope you’ve been enjoying a fulfilling and fun-filled internship!

I’m Cheryl, currently a final-year student at Curtin Singapore studying for a BA in Marketing and Public Relations.

I’ve been at Fleishman-Hillard Singapore for about 14 weeks now, and I must say, time really flies! For those who haven’t heard of FH before, the agency is one of the best in the industry globally (a word of caution: I might be biased!).


Fleishman-Hillard International Communications, based in St. Louis, Missouri, has a network of 80 offices worldwide. FH is under Omnicom Group, a holding company that also manages numerous other agencies – Porter Novelli being one of them. The agency’s capabilities stretch across multiple areas of PR; including, branding, web management, CSR, crisis management, media relations, et cetera.

At FH, the emphasis is on “old-fashioned client-comes-first” customer service, creative solutions, relationship management and hiring the best talents. Since I’ve been in the agency, I’ve seen how committed everyone is to delivering their best for our clients, even if this means keeping insanely late nights. Pretty inspiring, I have to say.

Before I jump in and share more about what I do, I’d like to share my story on how I ended up at FH.

I’d already worked for a small, local PR start-up before commencing my studies at Curtin Singapore and was quite insistent on not going down that route this time. I wanted the challenge of working at a reputable agency, and I knew getting in to one was not going to be easy.

It started with a quick search on Google for internship opportunities in Singapore. I found one from FH almost immediately, calling for interns. Bonus - strong command in Mandarin not needed. Of course I jumped on the chance!

Here, I thank PR220 for teaching us how to prepare for job applications – résumé, cover letter, a decent passport photo, gathering whatever assignments I thought showed my writing capability… I think I stressed myself (and my friends) with the somewhat-massive list of things to do.

I sent that first and only internship application to FH. It must’ve been God’s grace that they called back almost immediately. Within two weeks - post-interview and writing test - I was offered my 19-week internship with the Technology team at FH!

My job scope involves me supporting the various accounts I’m on – Philips Consumer Lifestyle, Philips Lighting, Philips Lighting Digital, MSIG, TLL – though also helping out with new business proposals and pitches, research, compilation, et cetera.

What’s really exciting to me is the many facets of PR – being on five accounts isn’t quite as boring when the expectations and requirements of each is different.

For example, supporting the Philips Consumer Lifestyle account gives me a glimpse into product branding and promotion; MSIG lets me practice first-hand what I’d learnt in PR360 – internal communications and employee management; and being placed on the Philips Lighting Digital team has proven to be a great chance to learn about a very ‘hot’ area in PR – social media, web and community management.

Tasks I’ve been involved in so far include editorial pitching, editorial development, research, organising media drops, compiling monthly reports and daily monitoring and posting on social media pages… Are you thinking there’s something very common not in that list? Yes, I’ve been one of the few lucky lucky lucky interns not tasked to do media monitoring – three cheers, hip hip hurrah! :)

I’ll share more about my time at FH, and what I've learnt through this internship in a bit. If you have any questions or would like to suggest a topic you’d like me to touch upon in my next blog post, shout out in the comments below! I love fan mail. :)

Have a great week ahead!

Cheers,
Cheryl


15062105 / Curtin Singapore

2 comments:

Michelle . Wey Chin said...

Hello Cheryl,

Thank you for sharing!
Reading you blog post has lifted my mood (from all the final semester stress) haha!

Just a suggestion, perhaps in your upcoming posts you could touch on "FH from an intern's perspective", or even how do you think FH differ from other PR firms or corporate firms. Maybe not so much about what they do, but rather the culture that they practice, and is there any unique practices that they have in the office?
I've always been interested to find out more about cultures practice in firms and companies and I would love to hear from you :)

Thank you

Regards
Michelle Lau
Curtin Sarawak
14452886

Unknown said...

Hi Michelle,

Thank you for your comment! I’m glad my post has inspired you. Are you taking other subjects as well? All the best in your final semester!

Your suggestion on writing about the corporate culture at FH is brilliant, and also something I’d love to share.

Inserting my disclaimer here: Please bear in mind that I might be making a sweeping statement here, but generally this is what I’ve gathered from personal experiences, and from speaking to friends and family in the creative industry about their working experiences.

I mentioned I’d previously worked in a small PR agency. If that previous experience can be used as a gauge for comparison, then I suppose FH’s corporate culture can be considered rigid. Prior to that, I’d also interned at the Corporate Communications Dept at an MNC, and if that experience can also be used as a gauge for comparison, then FH’s corporate culture can be considered flexible.

To answer your question in a heartbeat, it all depends on what you’re comparing it to – in descending order of rigidness: MNC > Global Agency > Small Agency.

At FH, the PR teams make up about 30 people (including interns). That is a pretty large number of one agency alone. In the small agency I’d worked at previously, the team consisted of 4 of us. Some numbers my teacher, Ms Shalu shared with us previously (let me see if I’ve been paying attention in PR class) – Small agency, 4 - 8; Mid-sized; 8 - 12; Large, more than 12. By those standards, FH is huuuuuge.

Some details about FH’s culture:

• People are generally friendly. Unless they are busy. Best time to get to know them is if you work late. I shared my Campbell’s soup with a pretty senior colleague today – that was our dinner – so, brownie points? Score! I’m kidding.
• We joke around, but not as much as in a small agency, where it’s all very casual. The tune from Barney & Friends – “We are one big family…”
• Casual Fridays! Jeans allowed, and it’s a blessing, seriously. TGIF! ☺ Only exception I can think of – if you have a client meeting. And unfortunately, I have one scheduled every Friday from now till… Ugh!
• Lunch is not a scared affair here. Lunchtimes are hugely boring – cafeteria food or food from a foodcourt 5 mins away. No one has the time to walk out anywhere. Unfortunate because (as my friends know it) I am a glutton.
• Generally, everyone here is pretty forgiving if you make a mistake. I might actually touch on this in my next post – “Interns and mistakes: Why they’re OK”.
• Official hours are 9am – 6pm, but no one cares if you stroll in at 9:30am, or take breaks. We’re left to be responsible for our own work, and it’s okay if you meet your deadlines. But of course, with all the workload, good luck if you’re trying to leave at 6pm, sharp. Got to say – for an intern, obviously taking too much time off work isn’t a very sound practice. We’re at the bottom of the foodchain. (Sidenote to my tutor, Shalu: Don’t worry, I’ve been good!)

This is all off the top of my head, but I hope this gives you an idea of what working at FH is like!

Cheers,
Cheryl

15062105 / Curtin Singapore